Toyota Venza: Satellite Radio Broadcast cannot be Received

CAUTION / NOTICE / HINT

NOTICE:

Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.

PROCEDURE

(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

HINT:

If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

OK:

Area above vehicle is not blocked.

NG

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.)

OK

(a) Check if CH001 (free broadcast) can be received.

OK:

CH001 can be received.

NG

GO TO STEP 6

OK

(a) Check the display screen.

B

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME

C

GO TO STEP 6

A

(a) Check if the pay-type contract has been extended, or if the contract period has ended.

OK:

Pay-type contract is valid.

NG

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO COMPANY

OK

(a) Perform activation refresh by referring to the satellite radio company web site (https://care.siriusxm.com/retailrefresh_view.action).

OK:

Malfunction disappears.

HINT:

The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(a) Check the display screen.

B

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)

C

CHANNEL IS CURRENTLY NOT BEING BROADCASTED. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR. (CONFIRM WITH RADIO STATION)

D

CHANNEL BROADCAST HAS ENDED (CONFIRM WITH RADIO STATION)

E

GO TO STEP 13

A

(a) Replace the navigation wire with a new or known good one and check if radio broadcasts can be received normally (See page
).

OK:

Radio broadcasts can be received normally.

OK

END

NG

(a) Replace the antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally (See page ).

OK:

Radio broadcasts can be received normally.

OK

END

NG

(a) Replace the No. 2 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally (See page ).

OK:

Radio broadcasts can be received normally.

OK

END

NG

(a) Replace the No. 3 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally (See page ).

OK:

Radio broadcasts can be received normally.

OK

END

NG

(a) Check that the roof antenna pole sub-assembly is securely installed (See page ).

OK:

The roof antenna pole sub-assembly is installed properly.

NG

CHECK AND REPLACE ROOF ANTENNA POLE SUB-ASSEMBLY

OK

(a) Replace the satellite radio antenna assembly with a new or known good one and check if radio broadcasts can be received normally (See page ).

OK:

Radio broadcasts can be received normally.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(a) Check if CH000 is currently selected.

OK:

CH000 is selected.

OK

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.)

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE