Toyota Venza: Power Window Motor Malfunction (B2311)
DESCRIPTION
The power window regulator motor is operated by the power window regulator master switch assembly or power window regulator switch assembly. The power window regulator motor assembly has motor, regulator and ECU functions.
This DTC is output when the power window regulator motor assembly has a malfunction, or the ECU built into the regulator motor assembly determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.
HINT:
DTC B2311 can be stored in each power window regulator motor assembly (power window ECU).
D-Door Motor (Power Window Regulator Motor Assembly (for Driver Side))|
DTC No. |
DTC Detection Condition |
Trouble Area |
|---|---|---|
|
B2311 |
|
|
|
DTC No. |
DTC Detection Condition |
Trouble Area |
|---|---|---|
|
B2311 |
|
|
|
DTC No. |
DTC Detection Condition |
Trouble Area |
|---|---|---|
|
B2311 |
|
|
|
DTC No. |
DTC Detection Condition |
Trouble Area |
|---|---|---|
|
B2311 |
|
|
CAUTION / NOTICE / HINT
NOTICE:
- When the power window regulator motor assembly is reinstalled or replaced, the power window control system must be initialized.
- After a door glass or a door glass run has been replaced, the jam protection
function may operate unexpectedly when the auto up function is used. In
such cases, the auto up function can be reinitialized by repeating the following
operations at least 5 times:
- Close the power window by fully pulling up the power window regulator master switch assembly or power window regulator switch assembly and holding it in the auto up position.
- Open the power window by fully pushing down the switch.
PROCEDURE
|
1. |
PERFORM ACTIVE TEST USING TECHSTREAM (APPLICABLE LOCATION) |
(a) Connect the Techstream to the DLC3.
(b) Turn the ignition switch to ON.
(c) Turn the Techstream on.
(d) Enter the following menus: Body Electrical / (desired system) / Active Test.
HINT:
Perform the Active Test for the power window regulator motor assembly that has DTC B2311 stored in its ECU.
(e) Perform the Active Test according to the display on the Techstream.
CAUTION:
Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.
D-Door Motor (Power Window Regulator Motor Assembly (for Driver Side))|
Tester Display |
Test Part |
Control Range |
Diagnostic Note |
|---|---|---|---|
|
Power Window |
Power window |
UP or OFF |
- |
|
Power Window |
Power window |
DOWN or OFF |
- |
|
Tester Display |
Test Part |
Control Range |
Diagnostic Note |
|---|---|---|---|
|
Power Window |
Power window |
UP or OFF |
- |
|
Power Window |
Power window |
DOWN or OFF |
- |
|
Tester Display |
Test Part |
Control Range |
Diagnostic Note |
|---|---|---|---|
|
Power Window |
Power window |
UP or OFF |
- |
|
Power Window |
Power window |
DOWN or OFF |
- |
|
Tester Display |
Test Part |
Control Range |
Diagnostic Note |
|---|---|---|---|
|
Power Window |
Power window |
UP or OFF |
- |
|
Power Window |
Power window |
DOWN or OFF |
- |
OK:
Each power window motor operates.
|
Result |
Proceed to |
|---|---|
|
OK |
A |
|
NG (Driver side power window) |
B |
|
NG (Front passenger side power window) |
C |
|
NG (Rear LH side power window) |
D |
|
NG (Rear RH side power window) |
E |
| B | .gif) |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Side) |
| C | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Side) |
| D | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Side) |
| E | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Side) |
|
.gif)
|
2. |
PERFORM INITIALIZATION (APPLICABLE LOCATION) |
(a) Initialize the power window regulator motor assembly (See page
.gif)
).
HINT:
Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.
|
|
3. |
CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION) |
(a) Check that the power window operates normally by opening and closing the
window (See page ).
HINT:
Check the power window operation of the window where DTC B2311 has been stored.
OK:
Each power window operates normally.
|
Result |
Proceed to |
|---|---|
|
OK |
A |
|
NG (Driver side power window) |
B |
|
NG (Front passenger side power window) |
C |
|
NG (Rear LH side power window) |
D |
|
NG (Rear RH side power window) |
E |
| B | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Side) |
| C | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Side) |
| D | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Side) |
| E | |
REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Side) |
|
|
4. |
CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY |
(a) Check that the power window components are installed correctly.
OK:
Power window components are installed correctly.
HINT:
- Check the installation condition of the components for the window where DTC B2311 has been stored.
- When the power window components are installed correctly, the problem has occurred because the battery is disconnected while the ignition switch is ON, the power window components are installed improperly or the motor is overheated.
| OK | |
END |
| NG | |
INSTALL PARTS CORRECTLY |
Diagnostic Trouble Code Chart
DIAGNOSTIC TROUBLE CODE CHART
Power Window Control System
DTC Code
Detection Item
Trouble Area
See page
B2311
Power Window Mot ...
Power Window Switch Malfunction (B2312)
DESCRIPTION
The power window regulator motor assembly is operated by the power window regulator
master switch assembly or power window regulator switch assembly. The power window
regulator motor ...
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DESCRIPTION
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Symptom
Trouble Area
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On-vehicle Inspection
ON-VEHICLE INSPECTION
CAUTION / NOTICE / HINT
HINT:
Use the same procedure for the RH side and LH side.
The procedure listed below is for the LH side.
PROCEDURE
1. REMOVE REAR WHEEL
2. SEPARATE REAR FLEXIBLE HOSE
3. SEPARATE REAR DI ...
Disassembly
DISASSEMBLY
PROCEDURE
1. REMOVE FRONT TRANSAXLE CASE OIL SEAL
(a) Using SST, remove the front transaxle case oil seal from the transaxle
housing.
SST: 09308-00010
2. REMOVE TRANSAXLE CASE OIL ...
0.1251